Last updated: February 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: Name, email address, and password when you create an account
- Case information: Criminal history details you enter into our eligibility screening and document preparation tools, including charges, dates, case numbers, and court information
- Contact information: Mailing address, phone number, and date of birth when provided for document preparation
- Payment information: Payment card details processed securely through our payment processor (Stripe). We do not store full card numbers on our servers.
- Court and legal correspondence: Letters, notices, and orders from courts and District Attorney offices received at our mailing address on your behalf. Email correspondence from courts and District Attorneys received at your dedicated case email address.
2. How We Use Your Information
We use the information we collect to:
- Provide eligibility screening based on the information you enter
- Generate court-ready documents tailored to your case
- Process payments for our services
- Send you service-related communications (account confirmation, filing status updates)
- Receive, open, and scan court and DA correspondence related to your case and store scanned documents in your account
- Monitor incoming correspondence to detect DA objections and update your case status
- Forward original court orders to your personal mailing address on file
- Improve our services and user experience
3. Data Security
We take the security of your personal information seriously. We implement industry-standard security measures including:
- Encryption of sensitive data at rest and in transit (TLS/SSL)
- Encrypted storage of personally identifiable information in our database
- Secure authentication with hashed passwords
- HTTP-only cookies with CSRF protection
- Regular security reviews
4. Data Sharing
We do not sell your personal information. We may share information only in the following circumstances:
- Service providers: With trusted third parties who assist in operating our services (payment processing, email delivery, error monitoring), subject to confidentiality obligations
- Legal requirements: When required by law, subpoena, or court order
- With your consent: When you explicitly authorize us to share information
5. Data Retention
We retain your account and case information for as long as your account is active or as needed to provide services. This includes scanned court and DA correspondence, which is stored with the same encryption and security protections as your other case data. You may request deletion of your account and associated data by contacting us. We may retain certain information as required by law or for legitimate business purposes (such as resolving disputes).
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Opt out of non-essential communications
To exercise these rights, contact us at [email protected].
7. Cookies
We use essential cookies for authentication and session management, and analytics cookies to measure website traffic and advertising performance. Our error monitoring service (Sentry) may also set cookies for performance monitoring purposes.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
For questions about this privacy policy or your personal data, contact us at [email protected].